Questions, answered
Before you get under the bonnet.
The important details about Jax, membership, vehicle data and the UK Mechanic Desk.
Is Jax a certified mechanic?
No. Jax is an AI assistant that provides educational and DIY guidance. HoodHero cannot physically inspect a vehicle and is not a substitute for a qualified mechanic, recovery service or safety inspection.
Do I need an OBD-II scanner?
No. You can diagnose through conversation without hardware. Supported ELM327 equipment can add fault-code context when you choose to use OBD-II assistance.
Can HoodHero identify my exact car?
You can enter vehicle details manually. VIN and registration lookups are available in supported regions, subject to availability, membership and fair-use limits. Always confirm critical fitment and specification information.
Where do I buy membership?
Create an account at the Mechanic Desk, choose Garage Pro Monthly or Annual and start your 7-day free trial through secure Stripe checkout via RevenueCat.
Do you offer a free trial?
Yes. Garage Pro includes a 7-day free trial before the paid subscription begins. Sign up through the website, choose Monthly or Annual, and use the full Mechanic Desk and mobile experience during the trial.
Who can use the Mechanic Desk?
Any customer with an active Garage Pro web membership can use the browser workspace.
Can I add unlimited team members?
Yes. Garage Pro currently includes unlimited team members in the web workspace. Invite technicians, service advisors, viewers or managers with their own HoodHero sign-in, then assign work and control access from Workshop setup.
Does my membership include mobile access?
Yes. Sign into the mobile app with the same HoodHero account used for your web membership.
What does the Mechanic Desk store?
Depending on the features you use, it can store workshop profile information, customers, vehicles, appointments, jobs, notes, quotes, invoices, proof media and communication history in your HoodHero cloud workspace.
Does HoodHero sell my personal information?
No. HoodHero does not sell personal information in the traditional sense or use customer/workshop records for third-party advertising. See the privacy and cookie policies for details.
How do I get support?
Email support@hoodhero.co.uk. General and partnership enquiries can go to hello@hoodhero.co.uk.
Still need a hand?
Talk to a human.
Send account or product questions to the HoodHero support inbox.